Most Popular Questions
Our candles are hand-poured using a premium soy-blend wax for a clean, even burn. We use high-quality fragrance and essential oils, lead-free cotton or wooden wicks, and reusable glass vessels. No parabens, no phthalates — just beautiful scents and a warm glow.
Burn times vary by size, but on average:
6 oz candles: 40–50 hours
10 oz candles: 70–80 hours
2-wick candles: 90+ hours
For the longest life, always trim your wick to ¼ inch before each burn and allow the wax to melt to the edges on the first use.
Yes! We love creating custom candles for weddings, events, and gifts. You can choose from our existing scents or work with us to develop something unique. Just reach out via our Contact page for details.
Orders typically ship within 3–5 business days. During high-demand seasons (like the holidays), shipping may take slightly longer. You’ll receive a tracking number as soon as your order leaves our studio.
Trim the wick to ¼ inch before each burn.
Burn your candle for 2–4 hours at a time.
Allow the wax to melt to the edges of the container to prevent tunneling.
Stop burning when ½ inch of wax remains to avoid overheating the vessel.
We pack our candles with care, but if your order arrives damaged, contact us within 48 hours. We’ll be happy to send a replacement or issue a refund.
First and foremost, you never want to go without security protection on your computer. Free
Anti-Virus has very low detection rates. Give us a call and we will be happy to inform you of
the latest security software we recommend and sell to all our clients for Spyware, Malware
and Virus protection.
Yes — Luminous Wicks partners with select retailers and event planners. For wholesale pricing or bulk orders, please contact us directly with your needs. inform you of
the latest security software we recommend and sell to all our clients for Spyware, Malware
and Virus protection.
We do not offer exchanges once an order has been shipped, as each candle is made to order in small batches. If you’re unsure about a scent, check out our detailed scent descriptions before purchasing or try one of our smaller sizes first.
Once your refund is approved, it will be processed to your original payment method. Depending on your bank, it may take 3–5 business days for the funds to appear.
We want you to love your Luminous Wicks candle, but if it’s not quite what you expected, you can send it back to us.
You’ll cover the return postage, and once we receive the candle in its original, unused condition, we’ll issue a refund to your original payment method.
Refunds are typically processed within 3–5 business days after we receive your return.
Before sending your candle back, please email us at [your email] with your order number so we can guide you through the return process.