Overview

We hope you are 100% satisfied with your Luminouswicks.com purchase. If for any reason you are not completely satisfied, Luminos wicks offers a refund or exchange on unopened and unused, full-priced items within 30 days after your purchase date. If, upon arrival, any part of your order is damaged, please email ccontact@luminouswicks.com as soon as possible and include your order number and a picture of the damage. Any inquiry must be received by Luminous Wicks within 30 days of the purchase date. Please note: Once the product is removed from its original protective packaging, we cannot be responsible for any further damage due to improper handling sale All sale products are final sale and are not eligible for returns or exchanges. Online discounts and promotional codes cannot be combined with sale items.

Gift Box

All gift boxes are final sale and are not eligible for returns or exchanges.

Bulk Orders

Bulk orders that have been pre-approved are made to order and are final sale. Bulk Orders are not eligible for returns or exchanges. Bulk discounts are not valid on sale items.

Further Questions?

Contact our customer care: Monday through Friday between the hours of 8:30 AM – 4:30 PM PST Email: contact@luminouswicks.com