1.What ingredients are used in your candles?
Our candles are made from 100% natural soy wax, premium fragrance oils, and cotton wicks. We avoid using any harmful chemicals or additives to ensure a clean and safe burn.
2.How long do your candles burn?
Burn time varies by size, but on average: Small candles (4 oz): 20-25 hours Medium candles (8 oz): 40-50 hours Large candles (16 oz): 80-90 hours
3How should I care for my candle to ensure the best burn?
To get the best out of your candle: Trim the wick to 1/4 inch before each burn. Allow the wax to melt across the entire surface before extinguishing to prevent tunneling. Avoid burning for more than 4 hours at a time.
4. Are your candles suitable for people with allergies?
Our candles are made with natural ingredients and are free from common allergens. However, if you have specific sensitivities, we recommend checking the ingredient list or contacting us for more information.
5. Can I return or exchange my candle?
We want you to be completely satisfied with your purchase. If you’re not happy with your candle, please contact us within 30 days of purchase for a return or exchange. Note that the candle must be unused and in its original packaging.
6.Do you offer gift wrapping or gift sets?
Yes, we offer beautifully packaged gift sets and gift wrapping options. Perfect for any occasion, you can add gift wrapping at checkout.
7.How long will it take to receive my order?
Yes, we offer beautifully packaged gift sets and gift wrapping options. Perfect for any occasion, you can add gift wrapping at checkout.
8.How can I contact customer service?
You can reach our customer service team via email at [email protected] or call us at (888) 430-0037. We’re available Monday through Friday, 9 AM to 5 PM EST.
9.Do you have a physical store location?
We currently operate exclusively online, which allows us to keep our prices competitive and offer a wider range of products.